Korean manufacturers are known around the world for their elegant and advanced products. At Hansem, my goal is to apply equally high standards for usability, innovation, and technical accuracy to the user guidance that accompanies those products. I welcome the opportunity to work closely with your company and develop documents that will portray the true nature of Korean excellence to customers everywhere.
   
 
Nationality American
Birthdate April 23, 1972
Birthplace Arlington, Texas, USA
Residency South Korea
Marital Status Married
   
 
● Writing concise, accurate content that meets the needs and expectations of its intended audience
● Analyzing and editing content for clarity, cohesiveness, style, technical accuracy, and adherence to internal and external standards
● Analyzing documentation processes and developing or implementing process improvements and efficiencies
● Developing and integrating intelligent and efficient documentation workflows
● Researching and introducing solutions and technologies to overcome documentation-related business challenges
● Analyzing organizational training needs, developing training materials, and guiding employees through
● workshops, tutorials, and self-guided educational programs
● Managing documentation projects, teams, and assets
   
 
●

Content Management Certificate
Society for Technical Communication (2007)
● Master of Arts in English with Emphasis in Technical Writing
University of North Texas, Denton, TX (2006)
● Bachelor of Arts in English (Summa Cum Laude)
University of North Texas, Denton, TX (2003)
● Technical Writing Endorsement
University of North Texas, Denton, TX (2003)
● Associate of Arts in English
Tarrant County College, Fort Worth, TX (2001)
   
 
Technical Communicator (January 2007 to Present), Hansem EZUserGuides, Inc. -
Suwon, South Korea
●

Analyze client documentation and provide suggestions for improving quality, accuracy, and usability
● Develop content guidelines, controlled vocabularies and glossaries, and sample outlines for client documentation sets
● Educate employees and clients about documentation theories, trends, emerging technologies, and best practices
● Develop and deliver employee training for writing techniques, standards, processes, and tools
● Edit content and coach content developers
● Implement standards and best practices
● Implement process improvements and efficient workflows
Technical Writer/Proposal Specialist (July 2004 to December 2006), AECOM Government Services, Inc.- Fort Worth, Texas
●

Wrote, edited, designed, and produced technical proposals for large-scale federal contracts (up to 5 billion USD)
● Wrote and produced marketing documents and videos, press releases, white papers, and corporate reports
● Developed corporate and contract-level policies and procedures in preparation for ISO 9001:2000 certification
● Developed corporate and contract-level work instructions, training materials and videos, forms, and employee handbooks
● Developed content management solutions for local assets
● Wrote, published, and updated content for corporate and contract websites
● Managed corporate and external resources to develop vendor databases, custom SQL reports, and websites
Independent Contractor (2006), Quality Guidance Fort Worth, Texas
●

Wrote and edited marketing text and company whitepapers
● Designed and produced marketing materials, including logos and brochures
● Managed web hosting and site launch
Indpendent Contractor (2003), Bridgepose - Plano, Texas
●

Wrote and edited web content for search engine optimization (SEO)
● Edited HTML code to improve frequencies of key words in body text, page descriptions, and metadata
● Produced detailed optimization reports for each website
   
 
Tool/Language
Version(s)
Proficiency
Experience
FrameMaker
7.0, 7.1
Advanced
6 years
InDesign
CS, CS2
Advanced
3 years
Acrobat
All
Advanced
14 years
MS Office Suite
Windows versions
Advanced
14 years
Photoshop
CS, CS2
Intermediate
7 years
RoboHelp
4, 5
Intermediate
3 years
HTML
4.0, 4.01
Intermediate
10 years
Illustrator
CS, CS2
Beginner
2 years
GoLive
CS, CS2
Beginner
2 years
XHTML
1.1
Beginner
2 years
XML
1.0, 1.1
Beginner
2 years
   
English ACTFL: Native; ILR: 5
Spanish ACTFL: Advanced plus; ILR: 2+
   
 
Member, Society for Technical Communication
●

Consulting & Independent Contracting Special Interest Group (SIG)
● Information Design & Architecture SIG
● International Technical Communication SIG
● Single Sourcing SIG
● Usability & User Experience SIG